Right of Withdrawal

As of July 3, 2023

You have the right to withdraw from this contract within fourteen days without giving any reasons.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Green Balcony UG (limited liability); Herbartstraße 16A, 14057 Berlin; 030 23963890; info@greenbalcony.com) by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form (see below) for this purpose, but it is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear statement on our website (https://www.greenbalcony.com/i/contact). If you make use of this option, we will immediately send you confirmation of the receipt of such a withdrawal (e.g., by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Model Withdrawal Form

• Recipient:
  • Email: info@greenbalcony.com
  • Address: Green Balcony UG (limited liability), Herbartstraße 16A, 14057 Berlin
• Withdrawal of my contract for the purchase of the following goods/service:
  • Order number: [Order number]
  • Ordered on: [Date]
  • Received on: [Date]
  • Your name
  • Your address
  • Your signature (only if communicated on paper) and date

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.